Terms & Conditions
Frequency
For residential window cleaning we only offer a schedule of 4 or 8 weekly cleans only. Where possible we will always strive to accommodate your schedule for holidays or bereavement but this may not always be possible and may result in that months clean being skipped to the next due date
we do not offer a one off window cleaning service nor do we offer a seasonal only service
Quotations
The price we may quote on the day is only a rough estimate and due to various different property sizes and styles and the amount of windows we may need to adjust the price if we need to upon viewing the property
We may adjust prices too keep up with the current financial climate at the time although we will try and make every effort to keep your price the same as when you signed up
Our minimum charges for residential window cleaning are £12 per clean every 4 weeks or £14 every 8 weeks (depending on house size and total amount of windows to clean) excluding extensions or conservatory
Access to properties
If we require access to the back of your property and have factors that may prevent this such as locked gates, coded locks, or access during specific times of the day, we can notify you the evening before by text that we will be coming (weather dependant) leaving you able to remove any locks and leaving you safe in the knowledge that the only people who know your gates are unlocked are us (where possible we will always try to put padlocks back on gates if it can be done safely) if you want to have this service please let us know
We will always try to access all your property safely but sometimes this may not always be possible such as gates padlocked, damaged/non working gates, swollen gates due to water ingress or items restricting access. if this is the case we will only clean the windows we can safely get to and either charge a Front Only price at a reduced rate or we may skip till the next clean
If your property only has access to the rear windows by going inside your property then we would only offer a front only clean at reduced price, we cannot run hoses through your property or carry our brushes through.
Dog mess
We will not clean properties where there is excessive amounts of dog mess in the garden, if this is the case we will front and side only your property at full price.
We understand that sometimes your dog may go on the grass or the patio and it may be missed or forgotten to be picked up but if it is deemed to be excessive the rear or the property will not be cleaned as dog mess could be stepped in accidently or will cover our hoses
Properties we wont clean
Unfortunately Instantly Brighter does not offer window cleaning to flats above 2nd floors, or properties with alleyways for access to the rear where it may be deemed unsafe. In this case your application will be terminated with no contact by us to yourself.
Instantly brighter do not offer builders cleans (after building or renovation work has been finalised) and will only resume cleans once we feel that the property is clean enough not to cause damage to our equipment
Contacting us
You can contact Instantly Brighter between the hours of 9am and 5pm Monday to Friday by contacting 07534 581544, any Emails sent to instantlybrighter@gmail.com will only be replied to between 9am and 5pm this may not always be possible during busy periods so may take a few days for us to reply so if you need to contact us urgently please call us 07534 581544 during office hours
Payments
As of 2nd January 2024 we no longer offer a bank transfer option to new customers as a payment option instead we use an automated payment system using a company called Gocardless, unlike regular direct debits that request money every month we only request the payment after the clean has been done and payment is usually taken 4 working days after the date of your clean
For residential window cleaning, payment is by Cash, Cheque, or Automated payment (Gocardless) only,
We request that full payment is made 7 days after each clean
If you pay cash but are not able to be in or leave the money for us on the day then we may be in contact to move you over to direct debit to keep your window cleans regular and payments up to date, if this is refused we may cancel your window cleans
If payments are missed for a period of 2 regular cleans without contacting us, we may suspend your window cleans until full payment is made. If full payment is deemed as being ignored without valid reason we will cancel your window cleans with immediate effect without notification, and where necessary recover any outstanding balance through a third party agent
We understand times are tough so please do not ignore the debt. Please contact us either by email instantlybrighter@gmail.com or contact us 07534581544 and one of our team will be able to assist you going forward
Situations beyond our control
From time to time a situation may arise such as sickness, our vehicles in the garage for repairs or an extended period of extreme weather (ice/snow/severe heat/torrential rain), we hope these wont happen very often but if they do we will be in contact with you via text and or email to keep you informed
Complaints
Instantly Brighter aim to provide the best streak free finish to your windows, if for you are not completely satisfied with the quality please call us within 24 hours and we will come back and re clean your affected windows free of charge, if you contact us after 48 hours we may not re clean your windows. If a re-clean is refused then the full fee still applies.
Cancelling
If you wish to cancel your window cleaning service you can do this by calling or texting 07534 581544 or by sending us an email instantlybrighter@gmail.com, If emailing or texting to cancel please do not assume we have received your communication until you have received a reply from us, emails and texts are only read during the hours of 9am – 5pm they are not read instantly and during busy periods it can take a while for a email or text to be read.
Confidentiality
All customer information is kept on our system which is secured using password and biometric security.
Confidential information is not discussed or shared by Instantly Brighter with any individual or company, as is required under the terms and conditions of the data protection act.
Insurance
Instantly Brighter have full liability insurance, details can be obtained upon request
Our cleaning methods
Details of all our cleaning methods can be obtained upon request